Registration No: 2014/152858/07
Effective Date: 21 July 2025
• GUIDE TO CONTENTS:
• Introduction
• What is personal information
• Where and when do we collect personal information
• When will we process your personal information
• When will we process your special personal information
• What information do we collect, and how do we use your information
• How we share your information
• Your rights and obligations
• Changes to our policy
• Other important information
• Contact Information
INTRODUCTION
In this document, references to "we", "us", or "the Group" refer to Rondebosch Dialysis Centre (Pty) Ltd and Southern Dialysis Centre, including any of their subsidiaries.
We recognise our accountability under the Protection of Personal Information Act (POPIA) when processing the personal information of clients, employees, suppliers, and third parties. We are committed to acting with skill, care, and diligence and to processing information only for relevant and lawful purposes.
Failure to provide required personal information may delay or prevent service delivery.
WHAT IS PERSONAL INFORMATION
As defined by POPIA, personal information refers to data that identifies a person and includes:
- Names, ID numbers, contact info
- Medical, financial, employment, and educational history
- Opinions, correspondence, biometric data
- Any info related to gender, race, health, religion, etc.
WHERE AND WHEN DO WE COLLECT PERSONAL INFORMATION
Clients/Patients:
- Directly from you
- Patient detail forms
- During booking or service
Suppliers/Service Providers:
- From invoices, quotes, SLAs, purchase orders, leases, credit applications
WHEN WILL WE PROCESS YOUR PERSONAL INFORMATION
We will only process your personal information:
- With your consent
- When authorised by law or a competent person (e.g., guardian)
- To perform a contract with you
- Where legally required
- To protect your or our legitimate interests
WHEN WE PROCESS SPECIAL PERSONAL INFORMATION
Special personal information includes:
- Religious, political, or philosophical beliefs
- Race, ethnic origin, union membership
- Health status, biometric data, criminal behaviour
We process this only when:
- You’ve consented
- It’s legally required or justified
- It serves public interest or research
- You’ve made it public yourself
WHAT INFORMATION DO WE COLLECT AND HOW DO WE USE IT
Clients/Patients
PURPOSE:
- Invoicing, service delivery, contact, records, compliance
DATA:
- Name, ID, title, contact info, address, medical history, regulatory registration
Suppliers/Operators
PURPOSE:
- Procurement, payments, communication, compliance
DATA:
- Name, address, contact info, VAT numbers, bank details
HOW WE SHARE YOUR INFORMATION
We may share your data with:
- Accountants
- Attorneys
- IT Providers
- Medical Aid Schemes
- Regulatory Bodies
- Government Agencies (if required by law)
Legal Disclosure: Only when legally required and we’ll attempt to notify you unless prohibited.
YOUR RIGHTS AND OBLIGATIONS
We retain your information:
- As long as necessary for business, legal, or regulatory reasons
- Even after our relationship ends if needed
You may:
- Request access or correction
- Request deletion or object to processing
- Request restriction of processing (e.g., for accuracy checks)
Contact: manager@southerndialysis.co.za
CHANGES TO OUR PRIVACY NOTICE
We may amend this notice due to legal or business changes.
Updates will be communicated via email, notices or our website.
Continued use of our services indicates acceptance of updates.
OTHER IMPORTANT INFORMATION
Security: We maintain strict security controls and access limits.
Cross-Border Transfers: We do not share personal information outside of South Africa.
CONTACT INFORMATION
Information Officer: Mrs. Jennalee Kruger
Email: manager@southerndialysis.co.za
Information Regulator (South Africa):
Address: Woodmead North Office Park, 54 Maxwell Drive, Johannesburg
Complaints: POPIAComplaints@inforegulator.org.za / PAIAComplaints@inforegulator.org.za
General Queries: enquiries@inforegulator.org.za